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Testing, Installation, and Support Manager

This position is responsible for managing RLMG’s post-production processes across projects, including testing, installation, support, and archiving. A successful candidate for the Testing, Installation, and Support Manager position has a background in interactive experiences and spaces, hands-on experience with a wide variety of AV technologies, and is enthusiastic about new and innovative media experiences.

This is a full-time position, to begin in Fall 2024.

Roles & Responsibilities:

Testing & Installation Management (30%)

  • Manage the use of RLMG’s dedicated prototyping and testing space.
  • Manage user testing, QA testing, and in-office AV setup.
  • Manage remote and onsite installation process for all integrated video and interactive media projects from production through final delivery.
  • Act as the liaison to outside partners and AV integrators to make sure that project technical goals and requirements are met.
  • Travel to supervise integration and complete media installations.

Documentation, Support, and Archiving Management (25%)

  •  Prepare media manuals documenting software installation, configuration, and other details for client use and internal reference.- Lead support of previous installs, responding to support requests directly and coordinating response from other members of project teams.
  • Oversee updating and maintenance of archive of final media and source files for completed projects.

Technical Consultation & Support on Ongoing Projects (25%)

  • Understand and define hardware and software requirements for select media exhibits. Act as key person within production teams to ensure the feasibility and technical efficiency of each project.- Develop detailed hardware specifications for RLMG projects.
  • Coordinate with outside partners (clients, fabrication, AV integration, and 3D design) at key project milestones.

Prototyping and R&D (10%)

  • Create software prototypes to answer specific user interface, hardware compatibility, or technological questions during project design and production phases.
  • Design and build physical prototypes to test scale, form factor, and custom interfaces.

Internal Technology (10%)

  • Manage purchasing and support of shared equipment for testing, as well as employee computers and related hardware.
  • Consult with Director of Creative Technology and Head of Operations on technical infrastructure.
  • Coordinate and recommend upgrades to the office systems.

Qualifications

  • 3-5 years of experience designing, installing, or supporting AV & media for public spaces (museums, themed attractions, live venues and events, theater, media arts, etc.)
  • Experience with a wide variety of AV technologies and installations.
  • Ability to creatively and collaboratively solve technical problems with developers, designers, and other project partners.
  • Clear communication with technical and non-technical project partners.
  • Strong organizational skills to juggle multiple tasks.- Experience with prototyping and user testing.
  • A passion for interactive media, AV installations, and museum experiences.

This is a flexible role with responsibilities that can be tailored to the candidate. Multi-talented and versatile candidates are preferred. The following are not required, but some combination of the below is desired.

  • CTS or similar AV design/installation certification.
  • Experience with 3-dimensional design tools and familiarity with construction documents, technical drawings, etc.
  • An aptitude for building and programming physical prototypes.
  • Experience working with Arduino or other prototyping platforms and related sensors.
  • Programming skills (Unity, Javascript, C, TouchDesigner, digital signage systems).
  • Proficiency with Adobe design suite tools.

Compensation & Benefits

  • Salary Range: $60,000 – 75,000
  • RLMG offers medical, dental, and vision insurance, 401(k) participation, paid time off, company holidays, and the opportunity to work in a dynamic, growing and fun environment.

We believe that fostering a diverse and inclusive environment is essential to creating beautiful and innovative media. We’re eager to welcome new voices and perspectives to our team; even if your experience doesn’t exactly match our description, please reach out.

This is a full-time, hybrid position requiring 2+ days in our Watertown, MA office per week, and occasional project travel. Interested candidates should send a resume, cover letter, and project samples to [email protected].